Is my package shipped safely and discreetly?
Yes. We ensure that your order is packaged with care and vacuumed sealed. This protects your purchase and your privacy. We use mailers which are secure and discreet.
Do you issue refunds or exchanges?
We do not issue refunds or exchanges for most products with the exception of disposable vape pens. If you believe that you have a defective disposable vape pen please contact us within 48 hours of receiving the product. Please note that we only issue refunds in the form of points.
Can I get in contact with a customer representative?
Yes, our contact number is (604) 334-7616 where you can reach us via SMS, Skype and WhatsApp. You can also contact us via our website widget or Facebook Live Messenger. Our customer service representative is available for live chat on Monday to Friday 9am PST – 5pm PST or 24/7 by email to email@example.com.
When does my order get shipped out?
If we receive your order and payment by our 9am PST cutoff time, your order will be shipped the same business day. If we receive your order and payment after 9am PST, your order will be shipped the next business day.
Can I cancel, edit or add to my order?
If you want to edit or add to your order, you’ll need to create a new order with us. We will then cancel the old order. Email us at firstname.lastname@example.org with your order number that you want cancelled. This order will be cancelled or edited if it hasn’t been sealed or shipped out yet.
How does your points system work?
Each new member gets 200 points for signing up. For each $1 you spend with us, you get 1 point. This doesn’t include shipping costs, however. For every 20 points that you accumulate you’ll earn a $1 discount which you can apply to any future orders with us. If you do a product review, you’ll earn 10 points. You can only do a review on items that you purchase.
What types of payment do you accept?
We accept Interac E-transfers as this is a safe payment method. If you bank with Canadian credit unions or regular banks, then these are easy to do online with your institution. We provide you with instructions for an E-Transfer with your invoice. For your convenience, we also accept Bitcoins. To pay with Bitcoins just follow the instructions shown on the checkout page. We will only ship orders once the payment has been confirmed.
I haven't received my package, what do I do?
If you select Insured Shipping, and you don’t receive your package after two days past the expected delivery date, contact us. You will be credited for the full amount of the order in points and you can simply place the order again.
If you have NOT selected the Insured Shipping Option, and you don’t get your package after two days past the expected delivery date, contact us. We can do a trace with Canada Post.
If a trace has been done, Canada Post will do an investigation which may take 5 business days to finish. If they are able to find the package, they ship it to you and you’ll receive it a few days later. If the package is deemed “unrecoverable,” refunds will not be offered due to postal issues.